ServiceNow Podcasts
by ServiceNow Community Podcasts
ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
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Episodes
How ServiceNow Impact can help you get started on your generative AI journey
16m · PublishedJoin us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey.
Have a question or comment about the Accelerate Podcast series? Email us at [email protected]
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Live from Washington DC with Allen Andreas and Kanika Tolver
17m · PublishedOur community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release.
Topics
- 00:00 Welcome
- 01:21 Intros and Thoughts on Washington DC release
- 04:31 Thoughts on AI
- 07:16 ServiceNow career storiees
- 12:29 Advice for people starting their ServiceNow journeys
- 15:41 Outro
Links
- Video: Full keynote
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The Future of Hybrid
8m · PublishedJoin Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead.
Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to measure tactical execution metrics (and hard to measure anything else), in favor of adaptive approaches that better align with optimized ability to achieve business benefits.
Listen now to find out what topics are top of mind for our experts as they look forward.
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UX Research and AI with Jessa Anderson
21m · PublishedIn this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of personas in UX research, and the significance of transparency in AI interactions.
We have some great episodes coming in the next few weeks featuring more discussions on GenAI, UX, and Linguistics with guests including Di Le, Hayley Mortin, Katie Ott, Roberto Bacci, Midam Kim, Ryan Dux, Abhi Roy and more.
Guest -
Jessa Anderson - Manager, UX Research, AI Experience Research Department
Episode host -
Bobby Brill
For more information head over to our documentation site.
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What's Driving Hybrid Trends?
6m · PublishedJoin Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry.
It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up from 46% the previous year. But there are still barriers to its adoption, largely around the inability of organizations to track and manage work in a hybrid fashion.
Listen now to learn more about how teams are shifting in response to evolving environment.
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Casual Conversation with Chuck Tomasi
51m · PublishedIt's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck.
Topics
- 00:00 Introduction
- 01:59 History of Break Point
- 04:16 Relationship with Siblings
- 06:51 Chuck's Wife, Donna
- 13:09 Conventions
- 16:16 Exploratory Career Path
- 21:11 Story of "The Bowtie"
- 26:43 Battle with Cancer
- 32:36 Knowledge
- 38:57 Lasting Impact at ServiceNow
- 42:15 Finding Passion in a Career
- 45:20 Conclusion & Surprise!
Links Check out the other ServiceNow podcasts.
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Life After ChatGPT with Di Le and Hayley Mortin - Episode 68
23m · PublishedThis episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concerns, public dialogue, and the transformative potential of AI in creative and bureaucratic processes. The conversation highlights the emerging roles and diverse skill sets that are gaining importance in the AI industry, along with the need for human oversight in AI decision-making.
Guests -
Di Le, Human Centered & Responsible AI Design Strategist
Hayley Mortin, Sr. UX Researcher, AI/ML UX Research
Host -
Bobby Brill, Senior Multimedia Producer
For more information head over to our documentation site.
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World of Work - The Rise of Hybrid
9m · PublishedJoin Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies.
Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical.Adopting a hybrid project delivery model can often elevate organizational performance and agility.
Listen now to learn more, and be sure to sign up for our upcoming webinar, "Elevate your digital strategy with ServiceNow SPM and hybrid project delivery," on Tuesday, March 26 from 8-9 AM PT, 11AM-12PM ET.
You'll hear first-hand from industry leaders about their journeys in leveraging ServiceNow SPM to foster an environment of continuous improvement and strategic agility. We’ll also recap the results of our 2nd Annual World of Work Global Survey, which showed that high performers are more likely to focus on strategic planning and resource planning, with more than half (51%) of respondents believing hybrid is the most effective approach to delivering work. Register now!
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British Telecom accelerates innovation with ServiceNow Training
18m · PublishedIn this episode, we chat with Cesar Augusto Negri de Oliveira, a product owner at British Telecom, about how they've chosen to invest in training to RiseUp with ServiceNow.
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The role of Generative AI in AIOps
16m · PublishedJoin Madhuri Manikonda from the Digital Technologies and Rani Tzur to what is new in AIOps and how is Generative AI helping to improve resolution efforts. Hear about the new Now Assist for ITOM feature and how it can help you.
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ServiceNow Podcasts has 278 episodes in total of non- explicit content. Total playtime is 111:56:10. The language of the podcast is English. This podcast has been added on November 25th 2022. It might contain more episodes than the ones shown here. It was last updated on May 16th, 2024 13:10.