Hire and Empower with Molly McGrath

In this episode, Molly McGrath discusses the importance of holding hard bargains with attorneys and how to set boundaries in the workplace. She emphasizes that team members should not accept behavior that goes against agreed-upon rules and processes. Molly also highlights the need for open communication and accountability between attorneys and their team members.

Key Takeaways:

• Remind attorneys of the consequences and the impact on clients and results when they violate boundaries.
• Hold attorneys accountable by scheduling regular meetings and huddles to clarify and verify tasks.
• Take ownership of the hiring process and don't allow attorneys to hire unsuitable candidates out of desperation.
• Offer support and accountability to attorneys by sitting with them and helping them complete important tasks.

Quote for the Show: "We're reminding you of what we want. We want process, we want reporting." - Molly McGrath

Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube -https://youtu.be/8_ejVaeFamk

In this episode, Molly discusses the importance of simplifying organizational charts, job descriptions, and tasks within a law firm or business. She emphasizes the need to focus on job roles rather than individual people and to view tasks as part of the job description in motion. Molly also addresses the constantly changing job descriptions and provides solutions for maintaining clarity and consistency within a team.

Key Takeaways:

• Overcomplicating job descriptions and tasks can lead to confusion and inefficiency within a law firm or business.
• Job descriptions should focus on roles rather than individual people.
• Tasks and to-dos should be viewed as part of the job description in motion.
• Feeling overwhelmed by tasks and overdue work may indicate a need to revisit job descriptions and time management.
• Changes in job descriptions and plans often occur when there is a lack of clear communication and data metrics.

Quote for the Show: "Job descriptions are not about the person, they are about the role." - Molly McGrath

Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube -https://youtu.be/f4bBjX9xFcI

In this episode, Molly discusses the easiest onboarding plan for new employees. She challenges the common belief that onboarding takes six months and suggests that it can be done in just 30 days. Molly emphasizes the importance of understanding how each employee best learns and tailoring the training accordingly.

Key Takeaways:

• Onboarding can be done in 30 days, not six months.
• Shadowing and hands-on learning are effective ways to train new employees.
• Tailor the training to each employee's preferred learning style.
• Regular check-ins and debriefs help ensure progress and alignment.

Quote for the Show: "People learn by teach, show, do, go, grow." - Molly McGrath

Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube -https://youtu.be/7eDSiTUop3w

In this episode, Molly discusses the importance of law firm culture and how it impacts employee satisfaction and retention. She emphasizes the difference between core values and culture, and shares examples of how law firms can improve their culture.

Key Takeaways:

• Law firm culture is a way of life for a group of people, including their behaviors, beliefs, values, and symbols.
• Communication is a crucial aspect of culture and should be prioritized within law firms.
• Negative comments about law firm culture in online groups can damage a firm's reputation and make it difficult to attract and retain top talent.
• Creating a positive culture requires open and honest communication, regular team meetings, and a focus on work-life balance.

Quote for the Show: "Culture is in the bones and the blood. It is our beliefs. It's how we behave. It's how we walk and talk." - Molly McGrath

Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube -https://youtu.be/dwSl5kF-ACs

In this episode, Molly discusses the danger of accepting mediocre work in law firms. She emphasizes the importance of continuously striving for growth and improvement, even when things are going well. She encourages law firm owners to get curious, ask the right questions, and analyze key metrics to ensure long-term success and scalability.

Key Takeaways:

• Law firms should not settle for mediocrity, even when they are financially stable.
• It is crucial to analyze key metrics and ask the right questions to identify areas for improvement.
• Law firm owners should strive for controlled growth and scalability to create a profitable and sellable practice.

Quote for the Show: "Stop making decisions based on what your bookkeeper tells you or your CFO." - Molly McGrath

Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube -https://youtu.be/AkOI_z-rSNw

In this episode, Molly discusses the issue of conflict in law firms and the importance of addressing it in real-time. She challenges the notion that conflict is inherently negative and suggests that it only arises when conversations are avoided. She also raises the question of whether individuals are in the right role within their firms and encourages self-reflection to determine if a change is needed.

Key Takeaways:

• Conflict is not a bad word... When you're avoiding having the conversation, conflict arises.
• Law firm leaders should embrace conflict and have open and honest conversations with their team members.
• Individuals should assess whether they are in the right role within their firms and make changes if necessary.

Quote for the Show: "Conflict only occurs when you are sweeping things under the rug and not having the conversation in real-time." - Molly McGrath

Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube -https://youtu.be/zauuxmSFNxk

In this episode, Molly addresses the issue of attorneys avoiding administrative tasks and hiding from their team members. She provides practical strategies for team members to approach their attorneys and offer assistance in completing tasks. Molly also encourages attorneys to be open to feedback and create a culture where team members feel comfortable raising concerns and offering solutions.

Key Takeaways:

• Understand your attorney's personality and work style to anticipate the tasks they may avoid.
• Have the courage to approach your attorney and offer assistance in completing administrative tasks.
• Gamify the process of completing tasks to make it more enjoyable and efficient.
• Create a culture of open communication and support within the law firm.
• Embrace feedback and be open to suggestions from team members.

Quote for the Show: "Stop hiding from your team members, stop ditching them." - Molly McGrath

Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube -https://youtu.be/NKUTOiFBawk

In this episode, Molly discusses the challenges law firms face when prospects are unresponsive and shares strategies to improve follow-up and conversion rates. She emphasizes the importance of clear communication and understanding the different stages of the client's journey. Molly also highlights the need for a well-defined intake process and offers insights on how to manage prospects' expectations.

Key Takeaways:

• Incorporate text messaging into your follow-up process to reach unresponsive prospects.
• Communicate clearly that your firm will not be following up indefinitely, creating a sense of urgency for prospects to respond.
• Implement a drip campaign to nurture prospects who are not ready to engage at the moment.
• Use language that distinguishes between leads, prospects, and clients to avoid confusion and set clear expectations.
• Guide prospects through the intake process, giving them what they want and managing their expectations.

Quote for the Show: "It's not a no, it means not now." - Molly McGrath

Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube -https://youtu.be/F3FSZIimZhk

Molly McGrath emphasizes the importance of effective communication and empowerment within law firms. She highlights the need for attorneys to trust their team members and allow them to take on leadership roles in running the firm. She also encourages team members to have courageous conversations with their attorneys and express their needs and concerns.

‌

Key Takeaways

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• Your team wants to run this like a board of directors. They want structure. They want systems. They want accountability.
• Team members should have courageous conversations with their attorneys and express their needs and concerns.
• Both attorneys and team members need to let go of their old roles and embrace new positions to facilitate growth and efficiency.

Quote for the Show: "Attorneys, give your team members an opportunity to step up and lead, to become legal leaders." - Molly McGrath

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Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

‌

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N
• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599
• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH
• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw
• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions
• YouTube -https://youtu.be/GvwEco0GcP4

Molly discusses the importance of addressing stress and overwhelm in law firms. She shares a story about a new hire who constantly mentioned that everyone was stressed, which led her to uncover various breakdowns in the firm's processes. Molly emphasizes the need to pay attention to the language used in the workplace and to give new employees the time and support they need to succeed.

Key Takeaways

• Pay attention to the language used in your firm, especially by new hires, as it can reveal underlying issues and breakdowns in processes.
• Give new employees the time and support they need to succeed and contribute to the firm.
• Addressing stress and overwhelm in the workplace is crucial for improving efficiency, effectiveness, and profitability.
• Create a culture of ease, flow, and consistency by ensuring that everyone is working within their unique abilities.

Quote for the Show: "Give people the time to really show up for what you hired them for." - Molly McGrath

Links

• Website:https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• LinkedIn:https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp:https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music -https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast -https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify -https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Google Podcast -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw

• Stitcher -https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube -https://youtu.be/7Mk9Pns5p1w